Carly Receptionists Q & A

Feel free to write to us if you've got more questions and we'll do our best to answer.

  • What are your hours of service?

    Our 'real' person phone answering service operate from 7:00AM to 8:00PM GMT +8 , Monday to Friday.

  • What are your Terms of Service? does not lock customers in with a contract. Quite simply our customers stay with us because they want to, not because they have to. All we require is 30 days notice to terminate the service.

  • What happens when more than one person calls at the same time?

    As a customer you have all the advantages of large call centre at your service without the cost. Diverting to us effectively gives you a multi-line telephone system so calls can be handled simultaneously. Callers never get a busy signal.

  • How quickly can you start answering my calls?

    As with everything we do, we aim to make everything about our service as easy and painless as possible. It's just a simple 3 Step process and you can be online within 10 minutes.

  • How can you help a one-man band working from home?

    We understand that as a sole trader your time is precious, yet you still need to care for your clients. We offer a range of services that will save you time. You can divert calls from your home study, mobile or your offices and calls will be answered in your company name with a professional manner that enhances your image.

  • How can you help a large company?

    If you already have an established team answering your calls, you can divert your calls on an overflow basis, using us when you need the extra support of a Virtual Reception Service. Read More »

  • How quickly will I receive my messages?

    It is highly important to us to make sure we respond promptly to your callers so we use state-of-the-art technology to instantly send your messages via your preferred method; email, SMS/text message, fax or we can put the call seamlessly through, or if required you can call us regularly through the day to pick up messages.

    You can also login to WebApp to view report of every call logged so you are always in control.

  • What training do you give your team?

    Training is a major part of the reason for our continued success. At we are incredibly proud of our telephone operators.

  • Do I have to divert to all of the time?

    What is so simple about diverting to's telephone answering service is that you are always in charge of the divert, controlling how often or how little you divert to us. Read More »

  • How do you answer my calls?

    We answer them exactly as your personal assistant would. Calls coming into our system instantaneously activate a screen pop with all your company details and how you prefer your calls to be answered. Something like "Thank you for calling Any Business, Anywhere, Kirsty speaking, how can I help?"

    Or any other way you prefer

  • Will my callers know they are through to an answer service?

    We make sure that callers DO NOT detect that they are talking to a third party. We apologise if you are busy and unable to take the call.

  • What happens when a caller asks for more information or a brochure to be sent to them?

    We can dispatch standard courtesy letters with your stationery and brochures in response to callers' enquiries.

Dear Carly

“Curaytor loves Carly! We’ve been able to ensure that every customer talks to a real human being when they call us. As simple as that sounds, it makes all the difference in the world when your standards are to deliver a great experience for all of your customers. Life is better with Carly.”

Anne Bracken

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